ANNOUNCEMENTS
MAY 2024
RAPID RESPONSE ON-CALL
Looking to make some extra money? We are offering technicians the opportunity to grab some extra cash as part of an on-call rotation taking after hours Rapid Response support calls. Calls are typically handled on weekends and occasionally, overnight. Technicians who volunteer will be expected to answer these support calls and provide assistance to customers regarding silencing their alarm, helping to access camera footage, providing details on service and several other issues that can arise. Most calls take less than 5 minutes and are compensated as a phone fix (half a call rate).
If you would like to volunteer for this rotating program, or if you would like more details, please contact Dan.
COMPANY IPAD
If you have not done so, for anyone with a company iPad or phone, Bret is asking for the general information on those devices.
There has been a lot of relocating/swapping of devices in the last few years and some information has been lost. We need ALL technicians with an iPad or phone to access the general settings of their devices and get that information to us.
Go to the Settings Icon and select General - then select the About option. Please screenshot this page and send that information to bret@myshs.com. If you need assistance, please contact Dan or Bret.
LOST PAY FOR SERVICE CALLS
Technicians may have noticed that some of their timesheets state "No Pay" for some service calls. We have warned technicians in the past about not closing tickets in time. This is VITAL to our daily operations. If effects service writer's upgrades, special deals or saves worked out between the customer and provides accurate, up to date notes for our records. It is important that you are closing you tickets daily. You RISK them being closed automatically and loosing any compensation you may have otherwise gotten for it. Please, be mindful. Close tickets daily and DON'T LOOSE WHAT'S YOURS.
THOROUGH ZONE TESTINGS
Another topic we've spoken about previously. Related to NOT closing tickets, something else that may affect your compensation per job is not performing a thorough run through of all listed zones on an account.
As a technician, you have a responsibility to thoroughly check and TEST the entirety of alarm systems. In some jurisdictions, it is a requirement.
It is called a "standard" and it is a legally defined practice in our industry adopted into law by whatever local ordinance or jurisdiction regulating the alarm industry in specific areas. The "standard" is based on guidance found in the NFPA 70, 72 and 731 - which relate to building and electrical codes and requirement. It's not optional! You have to test it all. If you are unable to test every zone in the system, you have to put in your closing ticket why you couldn't.
Technician of the Month
This month, we want to spotlight a long tenured technician at Safe Home Security - Ben Camarillo. Ben works in central California and is being recognized this month for his outstanding abilities to network with and stay connected to his customers. He has a great relationship with the people he services and is always the first one they call when they need assistance - practically guaranteeing him future work. He understands the importance of developing trust and that as long as his customers can trust him, Ben will have future work. Ben is even kind enough to follow up on issues that he has no skin in the game with anymore. After moving away from Southern California, Ben often receives phone calls from old customers - to which he gladly assists with setting up service calls. A good technician and good man, Ben, congratulations on being Technician of the Month for May!
May 2024
Ben Camarillo
West Region
Tech Rankings
(Full rankings on April Upgrade Report below)
1. Michael Wolfe
2. Josh Castro
3. Terrell Gholson
4. Jimmy Gonzalez
5. Dave Howard
6. Jason Jarrell Jr.
7. A. McCullough
8. Noah Vanzee
9. Matt Foster
10. Enrique Tapia
11. Mike Reynolds
12. Ben Camarillo
13. Frank Castellano
14. Alberto Zelaya
15. Rick Garrison
Region Rankings
1. East Region
2. West Region
3. North Region
4. South Region
5. Gulf Region
6. New England Region
When you are adding a panel or a CBU and the customer is eligible for a renewal, include an extra $1, $2 or $3 into the rate. This will more than DOUBLE your volume and commissions!
Eligible customer will have a year or less left on their current term. If a service writer isn't working or hasn't yet secured an agreement for a renewal, be sure to include the extra $1, $2 or $3 into the rate to take advantage of the renewal as well as the add on or CBU upgrade. If you need help, just reach out to your field manager or Dan to assist!