ANNOUNCEMENTS
APRIL 2024
TECHNICIAN REFRESHER TRAINING
We will be continuing our Technician Refresher training with videos 4 and 5, this month. As a reminder, ALL technicians will be required to complete a refresher training by watching videos and completing the assigned quizzes for each videos.
You will be asked to navigate over to the New Technician's Training area and complete videos 6 & 8 (Rapid Response and Customer Portal) as well as complete the quizzes. You must pass these quizzes 100%. All technicians will be asked to complete this before the end of March.
If you have NOT completed the previous videos, you should first complete those before completing videos 6 and 8. Videos are between 10-15 min and the quizzes can be completed while video is playing.
COMPANY IPAD
For anyone with a company iPad or phone, Bret is asking for the general information on those devices.
There has been a lot of relocating/swapping of devices in the last few years and some information has been lost. We need ALL technicians with an iPad or phone to access the general settings of their devices and get that information to us.
Go to the Settings Icon and select General - then select the About option. Please screenshot this page and send that information to bret@myshs.com. If you need assistance, please contact Dan or Bret.
MISSING ZONE LISTS
Referring to sections 11 and 12 of the Technician Guidelines, ALL technicians are responsible for updating/changing an accurate zone list for Rapid Response. This zone list is important not just for Rapid, but for your payroll rep, allowing them to assess and review that a full list of signals were sent to Rapid Response, on each completed call.
Technicians are NOT ALLOWED to leave an empty list, even if you did install the system. We fix it. This goes for changing/deleting zones as well.
ESCALATED SERVICE ISSUES
As a technician, it is our responsibility to make sure alarm system are working with no errors, no troubles, no low batteries and systems that are COMMUNICATING.
You have a responsibility to reach out to your field manager or Dan if you cannot complete service to SHS requirements. Full set of signals, ensuring duress, weekly tests and panic are programmed - this is all SHS mandatory. If for any reason, you are not able to fix systems or complete service, you need to get someone involved to help work something out. New panels, discounts, free equipment - you cannot leave an alarm system in non-working condition until you have exhausted all possible resources. This is especially true for systems with incompatible or NO landlines. You almost 100% should check in with your field manager to work something out in these situations.
Technicians who aren't regularly reaching out for assistance in these situations ARE GOING TO LOOSE THEIR SERVICE PAY. We need to exhaust ALL POSSIBILITIES before walking. Technicians who still ignore our requests to assist? Well...
Technician of the Month
Returning after a year of military duty, Jason came back with a vengeance! Securing updated technician licenses in multiple states, bringing in $5800 in his first month back, he has had quite a busy month. Jason has also been taking great advantage of following back up his previous clients and arranging service and upgrades. His concern for his previous clients in the Northwest region of the United States has been duplicated in his new home of Maryland and he has been able to "get back on the horse" so to say. It's as if he never left! Jason is a not only a great technician, but he's an all around, great person; a great communicator and a great representative for SHS. He talent and people skills will take him far and we hope to keep Jason busy and active in his region and give him all the support he deserves.
Thank you for serving your country and for being part of our little team of technicians at SHS, Mr. Jarrell!
April 2024
Jason Jarrell
East Region
Tech Rankings
(Full rankings on March Upgrade Report below)
1. Michael Wolfe
2. Jimmy Gonzalez
3. Jason Jarrell
4. Dave Howard
5. Josh Castro
6. Bishop Russell
7. Matt Foster
8. Cage McCallister
9. Randy Thomas
10. Ben Camarillo
11. Brian Shane
12. Enrique Tapia
13. Thomas Owens
14. Alberto Zelaya
15. Kurt Sheltra
Region Rankings
1. East Region
2. North Region
3. West Region
4. New England Region
5. South Region
6. Gulf Region
When you are adding a panel or a CBU and the customer is eligible for a renewal, include an extra $1, $2 or $3 into the rate. This will more than DOUBLE your volume and commissions!
Eligible customer will have a year or less left on their current term. If a service writer isn't working or hasn't yet secured an agreement for a renewal, be sure to include the extra $1, $2 or $3 into the rate to take advantage of the renewal as well as the add on or CBU upgrade. If you need help, just reach out to your field manager or Dan to assist!
DID YOU
KNOW?
Anniversaries
Paul Moran - 26 Years
David Howard - 4 Years
Randy Thomas - 3 Years