SHS TECHNICIAN PORTAL
SHS TECHNICIAN PORTAL
Version 2.0
Empowering SHS Technicians with Tools, Resources and Knowledge!
JUN 2026
JUN 2026
ANNOUNCEMENTS
JULY 2026
UPSELLS AND UPGRADES
New procedure - if you are upgrading, upselling, renewing agreements, adding warranties, etc; please contact Dan or your direct field manager to help review the details and finalize it for accuracy. There have been several missed opportunities and technician's are not taking full advantage of available resources to maximize the commission amounts. WE ARE HERE TO HELP. You deserve every dollar and we will help ensure that. But - it always helps having someone else look at your deal (preferably before you secure the payment/contract). Moving forward, we are going to ask ALL technicians to do this.
NEW PANELS AND PROCEDURES
2GIG GC2E panels are no longer available for order. The next go to panel for all SHS Customers is the SyberSense (AKA, the Napco Prima). Pricing is available on our new pricing sheet. This is for panel swaps and new installations - using SecureNet.
The GCTouch is also, now available for order. Each technician may carry up to two panels only (and 1 will be required at all times). This will be the go to panel swap for ADC customers only. It should NOT be used for installations.
We will continue to use the IQ4 panels and soon, the IQ5 Panels when necessary. The 2GIG Edge is still also available - but should only be used as a replacement for ADC customers or those with current EDGE panels.
Recap - the DEFAULT panels are now Sybersense(SecureNet) and GCTouch(ADC).
Please review the pricing guide for more details.
NEW MINIMUM REQUIRED INVENTORY
With all of the changes to panel procedures, there is a new Minimum Required Inventory list to be kept in each technician's, vehicles at all times. That list can be found here as well as in the Inventory section of the Technician Portal. Failure to have the required amounts will result in a lower technician score, which can lead to suspensions, closed boards or termination. BE PREPARED. The MINIMUM REQUIRED INVENTORY is a reasonable, low amount of equipment/supplies that an average technician will use, monthly. Anything above and beyond the minimums is fine, but these items are required everyday while working in the field at SHS.
API SERVICE CALLS and PROCEDURES
Our partnership with API is in full swing. Their previous dealer (Fluent) is no longer involved and SHS is their sole contractor for all of their US customers. API has given us LIMITED access to Alarm.com. Certain steps will need to be followed and we need to adapt and get used to them - fast.
Step 1
Upon Arrival - you will need to put the account on test. Call 1-800-268-6870. The monitoring station (API has their own monitoring station) will ask you for the account number. Please provide them the PIN CODE: 4359724. Please request at least a 2 hour test
Step 2
You must NOW send a test signal to get access to ADC. The master code or the installer code will be required to do this. The installer code will either be the last 4 of the account number or the last 4 of the account number, backwards. For some 2gig panels, the installer code may be 0816.
Step 3
To access account through Alarm.com, please use one of the following usernames
safehome1-26226, safehome2-26226 or safehome3-26226 and the password is Disp@tch1.
Step 4
Troubleshoot and service account. Please follow all SHS procedures and guidelines - making sure to do a full set of signals including Duress. API prefers daily tests instead of weekly, so please make the appropriate changes.
If you have any questions, please reach out to me directly - Dan.
CUSTOMERS BY STATE
NEW RESOURCE! We are slowly creating maps and zip code lists for every state SHS has active customers in. This resource helps us identify several things - employment opportunities, relocation work, zoning and target areas for our production team. This list includes all active AMP customers as well and is sorted by state, county, zip code. You can find the current list of completed maps here.
TECH RANKINGS
(JUNE 2026)
1. Brian Shane
2. Alberto Zelaya
3. Mike Wolfe
4. Hector Gallardo
5. Ben Camarillo
6. Josh Castro
7. Jacob Vopnford
8. Matt Foster
9. Terrell Gholson
10. A. McCullough
REGION RANKINGS
(JUNE 2026)
1. West Region
2. North Region
3. East Region
4. N.E. Region
5. Gulf Region
6. South Region
TRAINING TOPIC
SyberSense Translator
The SyberSense panel (AKA, the Napco Prima) is SHS's go to installation panel or swap.
For installations - you should be using Napco sensors only. For swaps - you're going to need the translator; the XPT01 From Napco.
You can order this immediately. As a reminder ALL PANEL SWAPS still require review and approval. YOU ARE TO CONTACT YOUR FIELD MANAGER OR DAN FOR THIS. Do NOT contact Dispatch for panel swaps. We need to evaluate costs, equipment type, communicator and contract terms. THESE ARE NOT QUESTIONS FOR DISPATCH. They are questions for you manager.
The XPT01 Translator works a little differently. Click here to see a quick video and instructions on how to install/use the translator.